OUR PERFORMANCE

OUR COMMITMENT TO CONTINUAL IMPROVEMENT

We are continually improving all aspects our our service provision. The biomass market has undergone unprecedented change in the past few years.  We are building a nationwide business to meet the huge demand for better servicing.

We our proud of our track record, but we know we're not perfect. Here is unedited recent feedback data from our existing customers.  When we get things wrong, we always strive to make them right for you.

If you are an existing customer and would like to provide feedback, please contact our team for a link to our feedback system: service@myriadservice.co.uk.

Emma Franklin | Head of Customer Support

Myriad Plantroom Services


RATE THE BIOMASS SERVICE ENGINEER THAT VISITED YOUR SITE

84% EXCELLENT

HOW DO WE ACHIEVE THIS?

  • We believe our biomass engineers receive the best training in the industry
  • Our biomass engineers take pride in their work

RATE THE QUALITY OF SERVICES PROVIDED

68% EXCELLENT

HOW DO WE ACHIEVE THIS?

  • We work incredibly hard to continually improve our offering.
  • We invite regular feedback from customers to improve our quality levels.


THE PROPOSED WORKS WERE COMPLETED TO YOUR SATISFACTION, FIRST VISIT

88.40% YES

HOW DO WE ACHIEVE THIS?

  • We provide technical support before dispatching an engineer, so we're able to diagnose the problem before even arriving and bring additional parts and equipment as diagnosed by our remote-support technicians.

YOUR PLANTROOM WAS LEFT IN THE SAME OR BETTER CONDITION AS BEFORE OUR VISIT

94% YES

HOW DO WE ACHIEVE THIS?

  • Our engineers are committed to leaving you better off after every visit.
  • We care for our customers and their businesses, not just their boilers.


THE SERVICE ENGINEER THAT VISITED YOU WAS POLITE, WELL-MANNERED AND ARRIVED ON TIME

98.48% YES

HOW DO WE ACHIEVE THIS?

  • Our chief aim is to help you maintain "business as usual", discretion and service are at the heart of this.
  • We recruit not only technically proficient engineers, but people with good values too

Why did you choose MPS over other providers?

The company is run very professionally with experienced engineers
— Customer
Strength in depth. Reliable appointment system.
Good engineer.s
— Customer
We know the work will be of a high standard
— Customer
Professional, quick, and local service.
— Customer